Vera And John Withdrawal Time
Simply log in to your account and select ‘My Casino’ ‘Withdrawal’. A pop-up box will appear where you can choose the withdrawal method you’d like to use. Don’t forget, except for deposits made using MasterCard, withdrawals should be requested back to the original source of the deposit. Vera John is an online casino that gives players a friendly and fair gaming environment. They pride themselves on being led by a small group of casino enthusiasts. At Vera&John Casino, the games are powered by a number of different software providers, including NetEnt, Microgaming, IGT, Play 'N' Go, and NextGen Gaming.The company currently holds a license in the jurisdiction of Malta and Sweden. Vera&John – It’s time to join the adventure. This is what it’s all about, This is where it’s happening, The search is over, You’ve found Vera&John! They have been around since 2011, and, they have made a name for themselves in the international scene through their strong brand and also, a. Vera John currently holds a license from Costa Rica and invariably not everyone can join Vera John to play on marvelous games. For that purpose players that come from the United States cannot have a wonderful time on Vera John, they will have to find another casino to fulfill their winning efforts.
- Vera&john Withdrawal Times
- Vera And John Withdrawal Timeline
- Vera And John Withdrawal Timeline
- Vera And John Withdrawal Times
Vera & John Casino Review
Vera & John might sound like the perfect name for a singing duo, but it really is an online casino. And a good one at that. The Vera John Casino is known for being a reliable gambling platform that offers many extras. There are tournaments in which you can take on other gamblers, there is an extensive loyalty program and you profit from both a 100% and a 200% welcome bonus. Not to mention the vera John free spins that you will receive at your first deposit. Are you not convinced straight away? At Vera & John Casino, most casino games are free and can be tried out with no strings attached. As such, you can take your time testing whether the casino offers what you want.
Let’s have a closer look in this Vera & John casino review.
5 Reasons Why Vera & John Casino is a great online casino
What makes a great casino? Everyone has their own view on that, and not many of you will have jumped straight to, “it’s named after an elderly couple”. Or perhaps you did and we’re completely out of touch! We couldn’t find an explanation of why the site – which was launched by a group of industry veterans – is named as it is. (OK, we’re guessing it is named this way to provide a unique name that stands out, is memorable, and easy to find on Google without running into 700 other sites with “casino” in their name.)
The site is very well established, having been founded in 2011, and is now owned by the Dumarca Gaming Ltd group. Since introducing a winnings guarantee to players in 2013 they’ve paid out over €1 million in cash top-ups alone. But should you sit down with Vera and John? Here are five reasons why we reckon you should.
1 – It’s different!
Most casino sites look similar. They’re branded around adventure, sci-fi, tech, and sports. Not so Vera and John. Not only is the name unique, but the site looks very different too, with pastel blues and pinks. We reckon this look is designed to make the site appear friendlier to women. No reason why anyone shouldn’t play here, but the design is reminiscent of a bingo site. No matter what the colours are, we’re always in favour of clean, usable looks – which Vera and John Casino has completely covered – wherever we find them.
2 – It has hundreds of games!
Whatever a site looks like, what players are most interested in is the meat. And the meat for online video slots fans and online casino players is games! Well, Vera and John Casino are very keen to help you out there. Their front page focuses on the most popular games, and you can see that they’re very high quality. When we visited we saw the following Vera John slots, Extra Chilli, Holmes and the Stolen Stones, and Bonanza Megaways at the top of the charts. There are loads more, and a leading slot audit site lists nearly 600 games at Vera and John.
3 – You could win a life-changing sum at Vera and John
When you play a slot you want to win, and if you want to win, you probably want to win big. Good news then if you like big prizes because Vera and John has some of the biggest. We took a look at just some of their top titles in the jackpot category on our visit and counted prizes on Mega Moolah Isis, Mega Fortune, and Hall of Gods totalling nearly £12.5 million. That’s a great set of spins to win!
4 – They love their customers and they let them know
Most sites offer some sort of reward to regular customers, but Vera and John go well beyond that with a full-featured loyalty programme that rewards you just for turning up! That’s right, as soon as you create an account on Vera and John you’ve earned a reward, in the shape of coins that you can collect and then spend at the casino shop.
Even logging in to the site gives you coins. Playing games does too. So does rating games to help your fellow players find the titles that’ll be the best to play. There’s a real feeling of community about this site and we love the warm, fuzzy glow it gives us! Some activities you will only be rewarded once, others allow you to come back to the well up to hourly, daily, and monthly limits. This loyalty programme isn’t just rewarding, it’s engaging too, and it makes Vera & John Casino a much stronger site.
5 – The Wins Guarantee at Vera & John Casino
No site can guarantee that you’ll win. Forget that, that’s dream world. The mathematics behind slot and casino and live casino games suggest you should win quite a lot of the time but that the site will come out on top in the end. That’s how they make a profit, from their house edge. So the wins guarantee at Vera & John Casino isn’t a guarantee that any player will win on any particular visit, but it’s still a fantastic deal, and one you should take a look at if you’re weighing up where to spend your online slots money.
The win guarantee – which has paid out more than £1 million – guarantees the minimum top daily and monthly guarantees. Win the biggest prize from a single spin of the day, and – if it’s less than £5,000 then Vera and John chip in to make it that amount. For monthly wins, it’s even better, with the casino pitching in to make up the top wins of the month to £50,000. That’s a game that’s rigged in the player’s favour, and one you’ve got to be a part of! We love Vera and John. It’s licensed across Europe and offers superb service to its members. This could be a site not just to visit but to sit down and pour a long drink with. Invite Vera and John Casino into your home today.
Get to know Vera & John Casino
The originally Swedish Vera & John is a creation of Jörgen Nordlund and Dan Andersson. These gentlemen launched verajohn.com in 2010, although this was certainly not their first experience with the gambling world. Nordlund and Andersson are also the men behind Maria Bingo, that they sold to Unibet for more than 700 million kroner (around 70 million euros) back in 2007. With Vera & John Casino, they are embarking on a new adventure. Initially, the casino focused on the Scandinavian market. They did, however, choose to locate their headquarters on Malta. Obviously with an official license of the Malta Gaming Authority.
From its start, Nordlund and Andersson were very serious about this project. Because what is the number one element for a casino to attract players? Right, a proper game selection. In its first year, they featured games of Microgaming, Betsoft and NYX Gaming. Not even a year later, games were added from that other giant: NetEnt. If you take a look at the long list of game developers today, you know that Vera & John worked hard to create a very complete casino. This is an absolute necessity.
After all, the company has the goal of becoming the most fun and inspiring casino in the world. Nordlund and Andersson will no longer contribute to this goal. Since 2015, the Canadian Intertain Group Ltd is the new owner, which led to Vera & John Casino becoming attractive for players outside of Scandinavia as well.
Vera & John Online Casino has a busy yet user-friendly website
When visiting the website of Vera & John Casino, you are instantly transported to a completely different world. The bright blue and pink accents draw your attention right away. Add to this the striking banners with the various bonuses and names of lucky winners, and you just know that you have arrived at an online casino.
The website might appear somewhat crowded and flashy. Yet once you look through this front, you will find that Vera & John Casino is, in fact, a very decent casino. The site works fast and everything is logical. For your favourite games, you can use the search function, so that you do not have to browse through all the pages.
Are you unsure of what game this will be? Through the various categories, a list with game developers or the favourites of Vera & John, you will automatically find the perfect casino game.
Vera & John Casino Games
More than 900 Vera John slots to choose from
The website of Vera & John is filled with some 900 (!) different slot machines and jackpot slots. And all of them boast a different design and different theme. Dive into the world of gold miners with the game Gold Rush. Or imagine yourself in ancient Egypt with Ra’s Legend. All the known (and also some lesser-known) slot machines are present.
Now, you can let yourself be led by the theme or the famous name of the game. Although sometimes it is more fun to let yourself be surprised by a game that you usually would not pick. Especially for this purpose, Vera & John has created a page with game reviews. Because if you get to choose between 900 Vera John slots, it would be a waste to keep on falling back on Starburst, Mega Moolah, Arabian Nights or one of the other world-famous games.
Enter Casino Cosmopolitan of Casino Paris
Vera & John is a casino with all the trimmings. This means that the game selection does not end at the slot machines. There are more than 60 versions of the famous table games. Go for American Roulette, Monopoly Roulette, Punto Banco Pro or Caribbean Poker with a low limit.
Naturally, you can enter the live casino right away as well. Vera & John has two: Casino Cosmopolitan and Casino Paris. The first casino is filled with the live games of NetEnt, whereas Casino Paris works with the software of Evolution Gaming. This led to two markedly different live casinos with not only a different mood but also different games. So, twice the choice.
Winners and tournaments
Vera&john Withdrawal Times
Winning money is obviously an essential part of online gambling. You probably have fantasized about what you would do if you would win a huge sum of money. Stories of other winners can be very inspiring. Vera & John compiled this kind of stories so that you can read how a player won more than €100.000 on the Golden Temple slot machine.
Another was the lucky winner of the jackpot slot Hall of Gods, who was able to transfer almost €74.000 to his account. After reading the stories of the players, you instantly feel excited to try it out yourself. Yet not everyone wins this kind of astronomical amounts. Vera & John also keeps an eye out for the smaller winners. The one won €100 and the other €20. The amount actually does not matter, it is about being put in the spotlights.
You obviously would love to be listed as one of these winners. For those who are really competitive, it might go one step further. Vera & John Casino organizes daily tournaments that anyone can participate in.
What to think about a tournament in which the top 100 get to divide a prize pool of €5.000? You have to work hard to reach that top 100 in the various rounds. You do not only play against the casino, but also against other gamblers. Who knows, you just might succeed in beating everyone.
Vera John Bonus – Go for the 200% and 100% welcome bonus
Before you are ready to play tournaments and win money, you obviously have to create a players account first. Are you ready for the first deposit right away? Then Vera & John Casino is happy to welcome you with a special casino bonus. This Vera John bonus consists of two parts. The first deposit provides you with 10 free daily spins for the next 10 days. Besides, there is a 200% deposit bonus with a maximum for €60. You only have to deposit €30 in your account in order to be eligible for the complete bonus.
Please note that you have to bet the Vera John bonus amount 40 times before you can actually call the welcome bonus yours. This is actually a very common demand in the online casino world. At Vera & John, the bonuses do not stop after that first deposit.
The second Vera John bonus also guarantees a welcome bonus, this time a 100% bonus of maximum €50. Once again, there will be 10 free daily spins for 10 days waiting for you. We can safely say that your gambling adventure is off to a great start at Vera & John Casino.
Nice extras at Vera & John for loyal players
A nice welcome bonus might convince new players to sign up to the casino. Still, loyal players deserve to be spoiled just as much. This can be done through bonus promotions or a loyalty program. At Vera & John, you profit from both. The Vera John bonus promotions are meant for anyone who gambles on the platform of Vera & John. There are continuous new promotions, often related to special moments in the year. Chinese New Year, the start of a new month, the Oscar Ceremony or the start of the summer: for all these moments, Vera & John arranges new promotions, often in the form of extra prize money. In one go, you might just find yourself hundreds (or even more) euros richer.
For the bonuses, it matters very little whether you play games daily or only a few times per month. If you are really active on the website, you will certainly be rewarded with nice extras. For this, a separate loyalty program was set up. Almost anything that you do on the website will result in coins.
Do you create a players account? 5 coins will be coming your way. A first deposit guarantees 50 coins, and the approval of your account is worth 200 coins. So, before you are actually ready to start playing, you will have collected quite a few.
After that rookie stage, there is much more to earn. You log in on the website (10 coins), deposit €50 in order to add to your credits (100 coins), might invite a friend to sign up as well (another 10 coins) and then you are ready to start gambling (1 coin per game). All of the coins that you collect, can be spent in the Vera & John Shop. This shop is filled with bonuses, free spins and other interesting casino prizes. By playing a lot, you also keep on reaching higher levels. This results in extra benefits as well. Vera & John Casino is doing very well in rewarding active members. So grab your laptop or smartphone and play another game.
Vera John Mobile – Gamble always and everywhere via your smartphone
Considering there are so many extras to earn, it is important that the casino is accessible anywhere and anytime. Luckily, Vera John Mobile Casino lets you switch to the mobile casino at any moment. This gives you the chance of playing on your favourite Vera John slot machine or try your luck in a game of roulette, even when you are on the train or in the waiting room of the dentist.
The Vera John Mobile Casino developed an app that can be downloaded from their website to your Android or Apple device. Alternatively, there is always the Vera John mobile site for you to fall back on. You will find an extensive selection of the best casino games on your mobile or tablet.
Amongst the more than 750 games are big names such as Starburst and Book of Dead. Of course, you can also participate in the many tournaments or take a seat in the live casino.
On your smartphone or tablet, you will experience the same user-friendliness as on the laptop or computer. Do you still encounter problems? With one push of the button, you can instantly get in touch with the customer service.
Customer service
Vera & John Online Casino set up a customer service that you can go to with all of your gambling questions. Remarkable is the very extensive FAQ-page. With this, Vera & John really manages to trump the other casinos. Does the FAQ-page not provide the solution that you hoped for? Then you can always get in touch via telephone (+44 203 608 0424), email ([email protected]) or live chat. Although customer service is opened 7 days per week, you cannot reach them 24 hours per day. The telephone service starts at 8 o’clock in the morning and the live chat at 9 o’clock. After midnight, there are no more contact possibilities.
If you enjoy gambling in the nightly hours, it is a shame that there will be no direct support. However, if you send an email, you will receive a reply within 12 hours.
Deposit money at Vera & John and get ready for the profits!
Have you made up your mind, having concluded that Vera & John is your online casino? Then prepare your details and make the first deposit. You can deposit money from €10 via credit card, Skrill, Neteller, Paysafecard, EcoPayz, Trustly and bank transfer.
Vera & John Casino also claims to be the first licensed online casino where players could spend their Bitcoins.
Unfortunately, this option has already disappeared. The payouts are usually fast and swift. Before you know it, the money will be in your account and you will be ready to enjoy the money that you made with gambling.
1. General
1.1
This website, Vera&John, (the 'Website') is operated by Dumarca Gaming Limited ('we', 'us' or 'Dumarca'), a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.
1.2
Dumarca is authorised and regulated by:
a. Spelinspektionen, license no. 18Li7410, issued by the Swedish Gaming Authority and valid until December 31st, 2023,
b. the Gambling Commission of Great Britain, remote operating license number 039408 in respect of services offered to residents of the United Kingdom; and
c. the Malta Gaming Authority, under licence number MGA/B2C/169/2009, in respect of services offered to all other customers.
1.3
These terms and conditions (the 'Terms and Conditions') govern access to, and use of, the Website, and constitute a legally binding contract between Dumarca and you as the registering player ('you' or 'User'). By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.
1.4
These Terms and Conditions are subcategorised for ease of reference and transparency. It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.
1.5
These Terms and Conditions include and incorporate a number of additional terms, as follows:
• Any rules for a game you choose to participate in ('Rules');
• Our promotional terms, which apply to specific promotions or offers from time to time ('Promotional Terms'); and
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.
1.6
In the event of a conflict between these Terms and Conditions and any of the Rules, the Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, the Promotional Terms and/or the Privacy Policy shall (to that extent only) prevail.
1.7
We may update these Terms and Conditions from time to time. Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, whereby you will be required to accept the revised Terms and Conditions to continue playing on the Website the next time you log in to your account. If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and advise you to review these Terms and Conditions regularly, together with the specific Rules for each game you choose to play, in order to remain up to date with any changes. You can easily identify whether these Terms and Conditions have changed by referring to the version number and date of the current Terms and Conditions stated at the top of this page.
2. Account opening and verification checks
2.1
To open an account on the Website, the User must register personally. You must be of legal age (18 years of age or older if required in the jurisdiction where you live) to open and make use of an account with us. You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us. If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned (less any winnings already paid out).
2.2
It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymise or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions.
2.3
You must submit your correct personal information during registration, including your full name, home address, date of birth, e-mail address, telephone number, and relevant payment information. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date. In order for us to comply with applicable laws and regulations, your personal details supplied at registration stage will be confirmed through verification checks before you are allowed to play. Until such time as any verification checks have been adequately concluded, you will not be allowed to play on our website. Once we have verified your identity, you will be notified and allowed to utilize our products.
2.4
By accepting these Terms and Conditions, you agree that we are entitled to carry out any identity, credit or other verification checks that we may reasonably require and/or are required of us under applicable laws and regulations or by regulatory authorities. We may supply the information you give us to authorised credit reference agencies, identity verification services and/or fraud prevention agencies to confirm your identity. We may also carry out telephone verification with you. Such information will be processed in accordance with our Privacy Policy.
2.5
You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your Driving Licence, Passport, or National Identity Card); (ii) your residential address (for example, utility bill, or bank, building society or credit union statements dated within the last three months, tax bill or council tax bill issued during the current year); and (iii) proof of ownership/authorisation to use a certain payment method (for example, if you are using a payment card a photo of the front and back of the payment card would be required, if you are using a bank account we will request a bank statement or if you are using an e-wallet a screenshot of the account that corresponds to the payment method will be required). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Dumarca reserves the right to keep restricted any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
When prompted, you can send these documents via our E-KYC Tool, the Account Verification Tool which is reachable by clicking the My Casino button and following the Account link. Else you can also do this by sending an email to kyc@verajohn.co.uk.
2.6
We will comply with applicable data protection laws in respect of the personal information you supply to us, and we will only use your personal information in accordance with our Privacy Policy.
2.7
Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.
3. Use of your account
3.1
You agree to abide by these Terms and Conditions at all times and, in particular, not to:
• use the Website other than for your own personal use, and not to act in the interests of any third party;
• utilise monies obtained from criminal or fraudulent activities;
• credit accounts with any payment method you are not authorised to use, which includes the use of corporate cards or business accounts;
• try to hack the Website or to alter its code in any way;
• adopt any criminal behaviour against Dumarca, its affiliates, and its other users; and/or
• choose a username which infringes our trademarks or company names, or which is abusive or offensive towards our other users.
3.2
You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account(s) and return any withdrawable funds. If we have grounds to believe that one or more account(s) have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction(s) related to such conduct and close any or all of the account(s).
3.3
Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.
3.4
User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information. We are entitled to assume that all play on your account is from you.
3.5
You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
3.6
If no transaction has been recorded on your account for twelve (12) consecutive months, your account will be deemed 'inactive'. If, once your account is 'inactive', Dumarca is unable to contact you after making reasonable attempts to do so, we will charge a £5.00 per month administrative fee to your account. Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted. Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the inactivity fees to fund responsible gambling endeavours.
Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.
3.7
You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.
4. Deposits & Withdrawals
4.1
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you. We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
4.2
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:
a) it will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the aforementioned account/s; and
b) it will not combine the account/s with any other account in respect of any debt owed to it by Dumarca.
We are required by the British Gambling Commission to inform our customers about how their funds are protected in the case of insolvency. Further information can be obtained from the British Gambling Commission’s webpage, which explains the rating system.
Customer funds are held in bank accounts and with payment processors which are kept separate from our business accounts. These funds are not protected in the event of insolvency, their official status under the UKGC’s requirements falls under the following level of protection: not protected segregation.
4.3
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
4.4
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.
4.5
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.
4.6
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
4.7
As a betting operator, licenced by the British Gambling Commission, we have an obligation to know that the source of the funds that our customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use. Such documents may include copies of bank statements, pay slips and/or additional evidence of other source of funds, such as proof of the sale of a property or a will). If we request information on your source of funds via email or a secure upload function, you must provide a response and the information within 28 days.
4.8
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us. Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
4.9
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca. In the event of incorrect crediting, you should notify Dumarca immediately by email.
4.10
Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. These bonus funds cannot be directly withdrawn/paid-out, but must be used for the placing of wagers on the Website. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.
4.11
Funds cannot be transferred from your account to the account of another User or vice versa.
4.12
You may withdraw any withdrawable funds from your account at any time. 'Withdrawable funds' means all unspent deposits and winnings from wagers made with your deposits, and excludes any funds that are subject to a restriction (including wagering restrictions or other promotional play restrictions). The right to withdraw these funds is subject to our regulatory obligations being fulfilled (including source of funds and verification checks).
4.13
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently provide this functionality.
4.14
In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
4.15
Credit / debit card withdrawals are processed to the card(s) that were originally used to deposit. Should a User have more than one registered credit/ debit card, the withdrawal will be processed to the primary credit/ debit card (i.e. the account from which you deposited the majority of funds within the last 6 months), assuming withdrawals to this card are possible (e.g. in the case of MasterCard, withdrawals are not possible).
4.16
Withdrawals to credit/ debit cards usually take between 3 to 5 working days.
4.17
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for your security.
4.18
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:
• acting other than on your own behalf or otherwise in conjuction with others;
• engaging in illegal or fraudulent activity; or
• breaching any of these Terms and Conditions.
4.19
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. The procedures, terms and conditions, availability, fees and processing time for deposits/withdrawals may vary depending on the relevant Financial Institution or Payment Solution Provider. For further information please see here.
4.20
Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet.
E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
E-Pro e-Vouchers resold by First Remit will show in your card statement as 'Online Payment'.
An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet
5. Complaints and Dispute Resolution
5.1
If you have any complaint regarding the Website or any of our services, you can email customer support on support@verajohn.co.uk or call the numbers below:
United Kingdom +442036080424
5.2
Dumarca will attempt to resolve a any complaint promptly.
5.3
If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support@verajohn.co.uk with details of the transaction in question. Dumarca will review any queried or disputed transaction promptly.
5.4
Any complaints should first be raised with our Customer Services team. We acknowledge all emails received from our customers within 24 hours. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints@verajohn.com. We will endeavour to send a final response to all complaints within 8 weeks of receipt.
If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) eCOGRA for a dispute resolution form please see ecogra.org
UK players may submit a Responsible Gambling-related claim via Resolver, the free & independent tool selected by the British Gambling Commission.
Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
6. Responsible Gambling
6.1
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group. If you wish to self-exclude from those websites then please contact the relevant operator, or use GAMSTOP as set out in 6.5 of these Terms and Conditions.
6.2
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds (because, for example, we are not able to contact you), we may donate the relevant amount to a charity of our choice.
6.3
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca. Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
6.4
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted. Any request to remove the self exclusion after the specified period has expired will be subject to a 'cooling off' period, after which your account will be re-activated. If you wish to extend the self-exclusion, you can do so by contacting Customer Support.
6.5
In addition to the responsible gambling tools set out above, you can also self-exclude with GAMSTOP, a free service that enables you to self-exclude from websites / apps of gambling operators licensed by the British Gambling Commission. For more information and to register with GAMSTOP, please visit www.gamstop.co.uk. If you request to self-exclude using GAMSTOP, we will take reasonable steps to prevent you from gambling on all UK Dumarca websites as soon as possible. You should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account. Please note that there may be circumstances where we are unable to implement a self-exclusion requested via GAMSTOP. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.
6.6
We will remove your name and details from any marketing databases we have once your self exclusion has been implemented, whether requested directly with us or via GAMSTOP. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising websites or other third-party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
6.7
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on any UK Dumarca Website. You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion. Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered.
6.8
We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
6.9
Time-Out
You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account, under 'Close my Account'. On confirming the Time-Out, all accounts held under Dumarca will be immediately suspended and it will not be possible to log in until the selected duration has expired.
6.10
Vera And John Withdrawal Timeline
Limits
When registering a new account with us, you will be able to select a daily deposit limit ranging from £10 up to a maximum limit of £500. All deposit limits are calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day. You may at your discretion choose to adjust limits on your account. You may:
- Deposits; set a limit on the amount you may deposit within a specified period of time; and/or
- Session: set a limit for an active session in order to better manage the time you spend gambling; and/or
- Losses: set a limit for how much can be lost from your account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.
- Reality Check – set an alert to notify you after a specific amount of time has elapsed – see T&C 6.11
Limits set on your account extend to all accounts you may hold with Dumarca. Therefore, if you set different limits on different sites, the newest limit set will be applied across all sites. For example, if you were to set a deposit limit of £500 per week on your Vera&John account, and a deposit limit of £300 per week on your InterCasino account the following week, your deposit limit for both accounts combined will be £300 per week.
6.11
You may also set up a 'Reality Check' alert on your account. This is an alert which will notify you after a specific amount of time has elapsed. Once set, a pop-up message will remind you that you have been logged into your account for a specific amount of time and offer you to either keep playing or take a break. Live casino games have their own Reality Check that you can set within the game. Your Reality Check settings within your Account settings will therefore not affect live casino games.
7. Account closure
7.1
You may close your account at any time by contacting Customer Services on support@verajohn.co.uk or online by visiting the Limits section of your account. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.
7.2
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
(i) cheating (including by counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using 'bots' or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,
then we may conduct an investigation and restrict all accounts held under Dumarca pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close all accounts you hold with Dumarca. We may also close your accounts in the following circumstances:
(v) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(vi) we reasonably believe that you are underage; or
(vii) you have provided false or misleading information to us.
All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).
7.3
Dumarca may restrict, block or close your account and withhold funds if so required by applicable law.
8. Specific Rules for games
8.1
Winnings and account balances in the “Play for Fun” mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.
8.2
Every User determines the value of their stake, in accordance with the limits of each game. It is your responsibility to make sure that all details of the gambling transaction are correct.
8.3
The maximum win for any wager or game-play transaction on any individual account shall, in relation to each of the casino games offered by Dumarca, be no greater than €1,000,000 (one million Euros) or the equivalent amount in your currency of choice. The foregoing win limit shall not apply to any progressive jackpots offered on the website.
8.4
The Website operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.
8.5
Dumarca Gaming Limited offers the user the possibility to chat in virtual chat rooms. The purpose of these chat rooms is to provide entertainment and communication amongst users of the games. The User may only use the chat function in a manner that would be appropriate in a face-to-face conversation.
8.6
The company reserves the right to remove chat rooms.
8.7
Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.
9. Limitation of Liability
9.1
You enter the Website, and participate in the games, at your own risk. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.
9.2
We, our directors, employees, partners, service providers:
(i) do not promise that the Website or the games are fit for their purpose;
(ii) do not promise that the Website or the games are free from errors; and
(iii) do not promise that the Website or the games will be accessible without interruptions.
9.3
If we do not comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of that non-compliance, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: (i) your breach of these Terms and Conditions; or (ii) events, circumstances or causes beyond our reasonable control.
9.4
Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable laws.
9.5
Use of this website is for domestic use only. If you use the Website for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.6
Dumarca reserves the right to make the Website and/or certain games temporarily unavailable at its own discretion and without giving prior notice to Users. Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as is reasonably possible.
9.7
Subject to the paragraphs above, and other than in relation to the payment of winnings lawfully won, our liability to you under these Terms and Conditions shall not exceed:
• in the case of any liability which relates to a specific gambling transaction, the amount of the stake wagered; or
• in the case of any other matters, an aggregate of 2,000 thousand Euros.
10. Technical errors
10.1
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, that User may contact Dumarca immediately and notify us of the issue.
10.2
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.
10.3
In the event of a system malfunctions or errors, Dumarca shall have the right to void all wagers and return the original stake to you. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.
10.4
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users’ transactions shall be accurately recorded on Dumarca’s system. Any 'unfinished game rounds' are restored when returning to the game. 'Finished game rounds' are not restored, but results can easily be retrieved by contacting our Customer Services team.
11. Other provisions
11.1
All intellectual property rights ('IP Rights') in the Website belong exclusively to Dumarca or a third party software provider company. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software. IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.
Vera And John Withdrawal Timeline
11.2
These Terms and Conditions are available in a number of languages for information purposes and ease of access. From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.
Vera And John Withdrawal Times
11.3
We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where any such delay or failures results from major incidents, events or causes beyond our reasonable control. This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks.
11.4
If any provision of these Terms and Conditions is held by any competent authority to be invalid, illegal, void, unreasonable or unenforceable, that provision shall be severed from these Terms and Conditions, and all other provisions including the remainder of the provision in question (if applicable) shall remain in full force and unaffected by such severance.
11.5
We may assign or otherwise lawfully transfer any or all of our rights and obligations under these Terms and Conditions.
11.6
These Terms and Conditions apply to you individually and you shall not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms and Conditions.
11.7
These Terms and Conditions, including any additional terms or rules expressly referred to in them, constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous agreement, understanding or arrangement between you and us, whether electronic, oral or written, between you and us with respect to the Website.
11.8
These Terms and Conditions and any matters relating hereto shall be governed by, and construed in accordance with English law. You irrevocably agree that, subject as provided below, the courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms and Conditions and any matter arising therefrom. Nothing in this clause shall limit the right of Dumarca to take proceedings against you in any other court of competent jurisdiction to the extent permitted by the law of such other jurisdiction. This choice of law provision is without prejudice to the rights that may be granted to you as a consumer under mandatory provisions of European Union Law.